Yes. our sales and customer support is always open and we always offer taxis for immediate dispatch if available. We're open 24 hours a day, 365 days a year. There will always be a trained member of staff at the other end of the phone dealing with bookings or queries.
Firstly find a visible location to wait such as an easily identifiable shop or cafe then call our office on +44 1134140608. We can then make contact with our driver to find out exactly where he is allowing up to provide you with an estimated time of arrival and we can also let him know where you are so he can find you easily once he has arrived at the terminal.
We track flight landing times at all major airports so our driver will then arrive inside the terminal approx 30 mins after your flight lands to ensure that waiting time and car parking time is kept to a minimum! If there is any waiting time and car parking time over the 45 minutes from the time your flight lands, you will be charged for any additional waiting time and car park fees accordingly. Waiting time and car parking charges, if incurred, will be charged at £25.00 per hour / 0.30 per minute for all vehicle types! For credit/debit card customers, you will be required to settle this with your driver before the completion of your Journey.
Yes, this is why when you book for an airport collection, we ask for all your flight details. Our team will check and monitor your flight time to the best of their ability. However, we would ask that customers please do make us aware of any known delays (especially on short haul flights) to ensure we are able to send the car at the correct times.
Yes. You can pay using Visa and MasterCard debit cards.
We understand plans can change or you might change your mind. Whether you want to upgrade your vehicle or add extra comforts, it’s effortless updating your booking. Simply call our reservations team. You won’t be charged for any updates, but if you upgrade with higher value services you will pay the difference. You should always review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Very! Our taxi booking form, placed on the top of the page, makes your transfer reservation very simple and easy. You can make a booking in 2 minutes.