Privacy Policy

Last  Updated: March 10th 2021

 

At ETS Cars our mission is to improve people’s lives with the world’s best transportation, providing a platform to help you get from point A to point B. To do that, we need to collect, use, and share some of your personal information. When you use ETS Cars, you trust us with your personal data. We’re committed to keeping that trust. The obligation to protect your privacy rights when visiting our websites or using our mobile application is of utmost importance.

This Privacy Policy is meant to help you understand how ETS Cars does that and how to exercise the choices and rights you have in your information.

 

Scope and Application

This Privacy Statement (“Statement") applies to persons anywhere in the world who use our website, app or Services to request transportation or other services (“Users”) as well as to drivers, partner transportation companies, or any other persons who use the ETS Cars platform under license (collectively “Drivers”).

 

  1. Collection of Information

Information You Provide to Us

We collect information you provide directly to us, such as when you create or modify your account, request services, contact customer support, or otherwise communicate with us. This information may include: name, email, phone number, postal address, profile picture, payment method, and other information you choose to provide.

 

Account Registration. When you create an account with ETS Cars, we collect the information you provide us, such as your name, email address, phone number, birth date, and payment information. You may choose to share additional info with us for your Rider profile, like your photo or saved addresses (e.g., home or work), and set up other preferences (such as your preferred pronouns).

 

Driver Information. If you apply to be a Driver, we will collect the information you provide in your application, including your name, email address, phone number, birth date, profile photo, physical address, government identification number (such as social security number), driver’s license information, vehicle information, and car insurance information. We collect the payment information you provide us, including your bank routing numbers, and tax information. Depending on where you want to drive, we may also ask for additional business license or permit information or other information to manage driving and programs relevant to that location. We may need additional information from you at some point after you become a Driver, including information to confirm your identity (like a photo).

 

Ratings and Feedback. When you rate and provide feedback about Riders or Drivers, we collect all of the information you provide in your feedback.

 

Communications. When you contact us or we contact you, we collect any information that you provide, including the contents of the messages or attachments you send us.

 

  1. Information We Collect When You Use the ETS Platform

When you use our Services, we collect information about you in the following general categories:

 

Location data (Driver): ETS Cars collects this data when the ETS Cars app is running in the foreground (app open and on-screen) or background (app open but not on-screen) of their mobile device.

 

Location data (Passenger). We collect precise or approximate location data from passengers’ mobile devices if they enable us to do so. ETS Cars collects this data from the time a ride is requested until it is finished, and any time the app is running in the foreground of their mobile device. We use this data to enhance your use of our apps, including to improve pick-up locations, enable safety features, and prevent and detect fraud.

 

ETS Cars collects driver location data, and links location data collected during a trip with their passenger’s account, even if the passenger has not enabled us to collect location data from their device. This enables us to offer services to the passenger like receipt generation and customer support.

 

Transaction information: We collect transaction information related to the use of our services, including the type of services requested or provided, order details, delivery information, date and time the service was provided, amount charged, distance travelled, and payment method. Additionally, if someone uses your promotion code, we may associate your name with that person.

 

Usage data: We collect data about how users interact with our services. This includes data such as access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and third-party sites or services used before interacting with our services. In some cases, we collect this data through cookies, pixels, tags, and similar tracking technologies that create and maintain unique identifiers. To learn more about these technologies, please see our Cookie Notice.

 

Device data: We may collect data about the devices used to access our services, including the hardware models, device IP address, operating systems and versions, software, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion data, and mobile network data.

 

Communications data: We enable users to communicate with each other and ETS Cars through ETS Cars mobile apps and websites. For example, we enable drivers and passengers, to call, text each other (generally without disclosing their telephone numbers to each other). To provide this service, ETS Cars receives some data regarding the calls, texts, or other communications, including the date and time of the communications and the content of the communications. ETS Cars may also use this data for customer support services (including to resolve disputes between users), for safety and security purposes, to improve our products and services, and for analytics.

 

  1. Data from other sources.

We may also receive information from other sources and combine that with Personal Data we receive from you or collect through our Services. For example:

 

If you choose to link, create, or log in to your ETS Cars account with a payment provider or social media service (e.g., Face book), or if you engage with a separate app or website that uses our API (or whose API we use), we may receive information about you or your connections from that site or app.

 

If your employer uses one of our enterprise solutions, we may receive information about you from your employer.

 

When you request on demand services, our Driver may provide us with a User rating after providing services to you.

 

If you also interact with our Services in another capacity, for instance as a Driver, we may combine or associate that information with Personal Data we have collected from you in your capacity as a User or passenger.

 

  1. Cookies, Analytics, and Third-Party Technologies

We collect information through the use of “cookies”, tracking pixels, data analytics tools like Google Analytics, SDKs, and other third-party technologies to understand how you navigate through the ETS Cars Platform and interact with ETS Cars advertisements, to make your ETS Cars experience safer, to learn what content is popular, to improve your site experience, to serve you better ads on other sites, and to save your preferences. Cookies are small text files that web servers place on your device; they are designed to store basic information and to help websites and apps recognize your browser. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be accessed every time you use the ETS Cars Platform. You should consult your web browser(s) to modify your cookie settings. Please note that if you delete or choose not to accept cookies from us, you may miss out on certain features of the ETS Cars Platform..

 

  1. Third-Party Services.

Third-party services provide us with information needed for core aspects of the ETS Cars Platform, as well as for additional services, programs, loyalty benefits, and promotions that can enhance your ETS Cars experience. These third-party services include background check providers, insurance partners, financial service providers, marketing providers, and other businesses. We obtain the following information about you from these third-party services:

  • Information to make the ETS Cars Platform safer, like background check information for drivers;

 

  • Information about your participation in third-party programs that provide things like insurance coverage and financial instruments, such as insurance, payment, transaction, and fraud detection information;

 

  • Information to operationalize loyalty and promotional programs or applications, services, or features you choose to connect or link to your ETS Cars account, such as information about your use of such programs, applications, services, or features; and Information about you provided by specific services, such as demographic and market segment information.

 

How We Use Your Information

  1. Provide, maintain, and improve our Services, including, for example, to facilitate payments, send receipts, provide products and services you request (and send related information), develop new features, provide customer support to Users and Drivers, develop safety features, authenticate users, and send product updates and administrative messages;

 

  1. Perform internal operations, including, for example, to prevent fraud and abuse of our Services; to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyze usage and activity trends;

 

  1. Send or facilitate communications (i) between you and a Driver, such as estimated times of arrival (ETAs), or (ii) between you and a contact of yours at your direction in connection with your use of certain features, such as referrals, invites, or ETA sharing;

 

  1. Send you communications we think will be of interest to you, including information about products, services, promotions, news, and events of ETS Cars and other companies, where permissible and according to local applicable laws; and to process contest, sweepstake, or other promotion entries and fulfil any related awards;

 

  1. Personalize and improve the Services, including to provide or recommend features, content, social connections, referrals, and advertisements.

 

Sharing of Personal Data

We may transfer the information described in this Statement to, and process and store it in, UK and other countries, some of which may have less protective data protection laws than the region in which you reside. Where this is the case, we will take appropriate measures to protect your personal information in accordance with this Statement.

 

  • With ETS Cars subsidiaries and affiliated entities that provide services or conduct data processing on our behalf, or for data centralization and / or logistics purposes;

 

  • With vendors, consultants, marketing partners, and other service providers who need access to such information to carry out work on our behalf;

 

  • In response to a request for information by a competent authority if we believe disclosure is in accordance with, or is otherwise required by, any applicable law, regulation, or legal process;

 

  • With law enforcement officials, government authorities, or other third parties if we believe your actions are inconsistent with our User agreements, Terms of Service, or policies, or to protect the rights, property, or safety of ETS Cars or others;

 

  • In connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company;

 

How We Store and Protect Your Information

We retain your information for as long as necessary to provide you and our other users the ETS Cars Platform. This means we keep your profile information for as long as you maintain an account. We retain transactional information such as rides and payments for at least seven years to ensure we can perform legitimate business functions, such as accounting for tax obligations. If you request account deletion, we will delete your information as set forth in the “Deleting Your Account” section below. We take reasonable and appropriate measures designed to protect your personal information.

 

Your Rights and Choices Regarding Your Data

ETS Cars provides ways for you to access and delete your personal information as well as exercise other data rights that give you certain control over your personal information.

 

All Users

Email Subscriptions. You can always unsubscribe from our commercial or promotional emails by clicking unsubscribe in those messages. We will still send you transactional and relational emails about your use of the ETS Cars Platform.

 

Text Messages. You can opt out of receiving commercial or promotional text messages by replying “stop” from the mobile device when receiving the messages. You may also opt out of receiving all texts from ETS Cars (including transactional or relational messages) by texting the word STOPALL from the mobile device when receiving the messages. Note that opting out of receiving all texts may impact your use of the ETS Cars Platform. Drivers can also opt out of driver-specific messages by texting STOP in response to a driver SMS. To re-enable texts you can text START in response to an unsubscribe confirmation SMS.

 

Push Notifications. You can opt out of receiving push notifications through your device settings. Please note that opting out of receiving push notifications may impact your use of the ETS Cars Platform (such as receiving a notification that your ride has arrived).

 

Profile Information. You can review and edit certain account information you have chosen to add to your profile by logging in to your account settings and profile.

 

Location Information. You can prevent your device from sharing location information through your device’s system settings. But if you do, this may impact ETS Cas ability to provide you our full range of features and services.

 

Cookie Tracking. You can modify your cookie settings on your browser, but if you delete or choose not to accept our cookies, you may be missing out on certain features of the ETS Cars Platform.

 

Do Not Track. Your browser may offer you a “Do Not Track” option, which allows you to signal to operators of websites and web applications and services that you do not want them to track your online activities. The ETS Cars Platform does not currently support Do Not Track requests at this time.

 

Deleting Your Account. If you would like to delete your ETS Cars account, please visit your account page through website or contact us to help you do so. In some cases, we will be unable to delete your account, such as if there is an issue with your account related to trust, safety, or fraud. When we delete your account, we may retain certain information for legitimate business purposes or to comply with legal or regulatory obligations. For example, we may retain your information to resolve open insurance claims, or we may be obligated to retain your information as part of an open legal claim. When we retain such data, we do so in ways designed to prevent its use for other purposes.

 

Children Under Sixteen

Please note that we do not knowingly collect, keep or maintain personal information from children under the age of 16 through the Services, as we require that all users represent to us that they are at least 16 years old. If you are under the age of Sixteen, you must ask your parent or guardian for permission to use this website.

 

Changes to This Privacy Policy

We may update this policy from time to time as the ETS cars Platform changes and privacy law evolves. If we update it, we will do so online, and if we make material changes, we will let you know through the ETS Platform or by some other method of communication like email. When you use ETS cars, you are agreeing to the most recent terms of this policy.

 

Contact Us

If you have any questions or concerns about your privacy or anything in this policy, including if you need to access this policy in an alternative format, we encourage you to contact us.

ETS Cars Ltd

263 Roundhay Road, Leeds, LS8 4HS

West Yorkshire LS8 5DH |  info@etscars.co.uk | +441134140608